Tria
Customer Service & Support
Nairobi Full Time
Advertising, Media & Communications KSh Confidential
Job Summary
Applications are invited from qualified persons for the above vacant position.
Minimum Qualification:Diploma
Experience Level:Mid level
Experience Length:2 years
Job Description/Requirements
Job Description:
• Respond to customer queries and resolve concerns
• Maintain a positive attitude and calmly respond to customers’ complaints
• Assist customers with orders
• Recommend possible products to meet the customers’ needs
• Reports & follow ups as needed
Min. Requirements:
• Patient, calm, collected, warm and welcoming
• Personal and attentive
• Strong spoken and verbal communicator
• Excellent customer service management skills
• Good at follow ups and relationship management
• Familiar with software used to connect with customers
• Language: English, Swahili and local dialects (multilingual in local languages is a plus)
• Age 25-35 years
Send your CV and Cover Letter to innovate@triaooh.com