EvolvingGen Foundation
Customer Service & Support
Nairobi Full Time
NGO, NPO & Charity
KSh Confidential
Job Summary
Responsible for processing, receiving and forwarding communications of donors, clients and volunteers. Also, attending to customer questions, troubleshooting problems, and handling complaints.
Minimum Qualification:Certificate
Experience Level:Entry level
Experience Length:2 years
Job Description/Requirements
Job Duration: Permanent
Salary: KSh 55,000 — 70,000 Monthly
Minimum Qualification: Diploma
Age: 20 – 45 Years
Operations: Onsite
Experience: Entry Level
Application Deadline: 20th December, 2022 by 11:59 PM (EAT)
Eligible Country: Kenya
Responsibilities
Maintaining a positive, empathetic, and professional attitude toward clients at all times.
Responding promptly to client inquiries on phone, live chat or social media.
Communicating with clients through various channels.
Acknowledging and resolving clients’ complaints.
Knowing our services inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of clients interactions, transactions, comments, and complaints.
Providing feedback on the efficiency of the clients service process.
Maintains current knowledge and skills as technology trends and workflows change.
Works flexibly within unit, or in other units as needed, to help meet client needs.
Processes business card orders, assisting clients to ensure that the orders are placed accurately, and that the quality meets or exceeds client expectations.
Works with other teammates on knowledge sharing and the division of duties within the unit. Assists on projects when other representatives are away.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Requirements
Proven customer support/care experience
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Schedule and plan meetings
Maintain a high level of professionalism