Nation Media Group
Customer Service & Support
Nairobi Full Time
Advertising, Media & Communications
KSh Confidential
Job Summary
We are seeking to recruit a Customer Service Executive to join our Enterprise Business Center team. The ideal candidate will have a strong commitment to providing excellent customer service and will be experienced in handling inquiries and complaints related to both print and digital publications.
Minimum Qualification:Bachelor
Experience Level:Mid level
Experience Length:3 years
Job Description/Requirements
Key Responsibilities and Duties:
Responding to customer inquiries and complaints in a timely and professional manner;
Providing accurate information to customers about our print and digital publications, including size, positioning, pricing, advertising options, and publication dates;
Resolving customer issues and concerns related to our publications to their satisfaction;
Identifying and escalating issues as needed;
Tracking and reporting on customer interactions and feedback;
Planning the advertisement layout in the publishing system (DTI);
Maintaining a high level of product and service knowledge, including staying up-to-date on industry trends and developments.
Qualifications, Experience & Skills:
Bachelor’s degree in business, communications, or a related field;
At least three (3) years’ experience in customer service or a related role, preferably in the media industry;
Excellent communication and interpersonal skills;
Strong problem-solving and conflict resolution skills;
Knowledge of customer service best practices and procedures, with a focus on the media industry;
Ability to work well under pressure and handle multiple tasks simultaneously;
Proficiency in Microsoft Office;
A team player with a positive attitude and a passion for the media industry.
This position offers excellent career growth opportunities. If you meet the above criteria, apply online at https://www.nationmedia.com/careers on or before 17th January, 2023.