MSVL Group
Engineering & Technology
Nairobi Full Time
Automotive & Aviation
KSh 30,000 – 45,000
Job Summary
Minimum 3-5 years experience as a ticketing assistant either with a reputed IATA travel consultant or airlines
Minimum Qualification:Diploma
Experience Level:Mid level
Experience Length:3 years
Job Description/Requirements
ADMINISTRATIVE ASSISTANT (AIR TICKETING)
Position: Project Mechanical Engineer
Level: Junior
Location: Nairobi
Industry: Confidential
Nationality: Kenyan
Age Group: Around 30-35 years
Qualification, skills, experience
● Degree / Diploma in travel / tourism management.
● Minimum 3-5 years experience as a ticketing assistant either with a reputed IATA travel consultant or airlines.
● Good oral and written communication skills, interpersonal skills, team player and hands on experience in travel related softwares.
Role and Responsibilities Degree / Diploma in travel / tourism management.
● Degree / Diploma in travel / tourism management.
● Scheduling flights and to process electronic ticketing requests made by staffs and available flights, including checking weather conditions and making changes as needed.
● Communicating with staffs to answer questions about tickets, pricing, or flight schedules
● Follow up and collecting payment from Finance Team for airline tickets issued, including cash, credit card transactions, checks etc
● Entering customer information into a computer system to issue tickets or update records and to generate LPO for each tickets issued
● To check the relevant country travel guidelines and process the boarding pass / QR code / any other link etc
● Explaining airport rules and procedures to passengers prior to boarding flights
● To maintain soft skills with the staffs and must answer questions about tickets, pricing, or flight schedules.
● Keep record of their customer information into a computer system to issue tickets, update records and for any future requirements
● Processing refunds for lost or damaged tickets or reservation errors
● Explaining applicable fees and taxes for each ticket
● Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal
● Weekly & monthly reports
● And any other responsibilities that are added by the management/HOD
Compensation Package
Salary will depend on the candidate’s background and experience, with an indicative range of Gross. Kshs. 30,000 to 40,000. Benefits as per company’s rules.
Only shortlisted candidates will be contacted