Corporate Staffing Services Ltd
Management & Business Development
Nairobi Full Time
Hospitality & Hotel
KSh Confidential
Job Summary
The Branch Manager is responsible to supervise and support the team leaders in their daily activities
Minimum Qualification:Bachelor
Experience Level:Mid level
Experience Length:5 years
Job Description/Requirements
Title: Branch Manager – Tours & Travel,
Reporting Supervisor: Director
Industry: Tours & Travel
Location: Nairobi,
Gross Salary: 100k-150k,
Our Client in the Tours and Travel industry seeks to hire the Branch Manager who will be responsible for the overall Operations, and Sales activities of the branch while playing a key role with the bottom line utmost level of consistency and quality.
Responsibilities
• The Branch Manager is responsible to supervise and support the team leaders in their daily activities.
• Ensure daily operations in accordance to reservations policies and procedures
• Lead and develop teams in delivering and achieving the SLAs defined for the operations team, in accordance with company standards while optimizing performance.
• Approve and cost management in accordance to internal company policy
• Responsible to ensure that monthly operational goals and KPI’s are achieved
• Ensure sufficient staff is available to achieve the service towards customers.
• Responsible for recruitment in accordance to company policy.
• Act as the first point of contract for the team for work-related duties and HR related issues.
• Lead and develop the team members in achieving the SLAs defined for the operations team, in accordance with standards while optimizing performance.
• Proactively identify and implement solutions to constantly improve service level and performance.
• Ensuring that travel consultants are delivering all travel-related requirements which are to be carried out in a proficient manner and in accordance with the company’s policy and procedures, and client-specific travel policy.
• Responsible to ensure the daily operation of travel management to provide end to end travel consulting service to ‘high touch’ corporate clients.
• Responsible for all travel-related requirements, which are to be carried out in a proficient manner and in accordance with company procedures, standards and client specific service level agreement (SLA), key performance indicators (KPI) and travel policy
• Required to be flexible concerning working hours as the role may require work outside normal business hours.
Qualifications and Requirements
• Degree in Business Management, Finance, Marketing and/or any other related areas
• At least 5 years’ experience in running a branch.
• Proven leadership and ability to establish, maintain and drive teams.
• Strong understanding of customer and market dynamics and requirements.
• Experience in management or senior sales experience.
• Team Work
• Leadership Skills
• Decision Making Skills
• Critical Thinking
• Excellent communication skills in English.
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Branch Manager -Tours & Travel) on or before 23rd June 2023