Hilton Hotel in East Africa
Trades & Services
Nairobi Full Time
Hospitality & Hotel
KSh Confidential
Job Summary
As a Security & Loss Prevention Manager, you are responsible for managing all aspects of security, safety and risk management processes to deliver a safe Guest and Member experience
Minimum Qualification:Bachelor
Experience Level:Mid level
Experience Length:3 years
Job Description/Requirements
What will I be doing?
As a Security & Loss Prevention Manager, you are responsible for managing all aspects of security, safety and risk management processes to deliver a safe Guest and Member experience. You will also be required to assist in investigations and liaise with local enforcement officials. A Security & Loss Prevention Manager Manager will also be required to carry out full investigations and audit the hotel to ensure health and safety compliance. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage the internal and external guest accident/incident records by applying standard legal practices where necessary
Guide the investigative process relative to criminal activities at the Property Level
Manage health and safety, food safety, fire safety, security, trading standards, public health, housing, and disability within the hotel
Assist in investigations at hotel level and provide advice for the protection of the assets
Liaise with local enforcement officials on statutory routine inspections and accident investigation
Analyze statistical accident data to allocate resources for high risk areas at hotels
Provide support to operations, statutory specialist training, supplier approval and crisis management
Manage overall safety, fire safety, security
Implement safety risk management practices in line with the company’s safety policy
Actively reduce guest complaints relating to safety and fire safety
Audit the hotel to confirm Health and Safety compliance
Train Safety issues to managers, supervisors and colleagues
Work Experience
What are we looking for?
Five or more years in Security or related experienced required within the hospitality industry
Effective time management skills
Supervisory skills
Positive attitude
Good communication skills and people skills
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own
Ability to deal effectively with all team members and guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information
Experience in Safety and Security Management
Fire Safety Management/Risk Assessment
Ability to make decisions independently, complete in-depth investigations and act as expert in Safety and Security within the hotels
Communicate with team members to assist in their personal development through identification of individual training needs, development or support
Participate in necessary training and request training to meet development needs
Thorough knowledge of the hotels floor plans and layout of the building(s), function rooms and working knowledge of the city and surrounding area
Ability to use a variety of programs on the computer in order to prepare correspondence, produce reports and presentations and communicate via email
Visual ability to observe team members in the work place, analyze operations and detect situations of concern with regard to both team member and guest behaviors
High school graduate or equivalent
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
University degree in security and safety
Fire Safety Management/Risk Assessment
Knowledge of safety regulations
Previous experience with Hilton Security and Safety standards
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.