Digital Tailor Agency
Customer Service & Support
Nairobi Full Time
Energy & Utilities
KSh 15,000 – 30,000
Job Summary
Our client is the proud owner of the Fahari LPG Gas, a premium gas provider that serves local businesses and households in Kenya. Founded with a passion for excellence, our goal is to provide our customers with clean, affordable and efficient LPG gas products. We aim to empower communities through the use of environmentally friendly LPG product
Minimum Qualification:Bachelor
Experience Level:Entry level
Experience Length:2 years
Job Description/Requirements
Key Responsibilities
Prepare product or service reports by collecting and analyzing customer information
Identify and implement strategies to improve quality of service, productivity and profitability
Creation of client retention and loyalty program to ensure referrals and repeat business
Brand Champion- building and positioning the company as the key to go to company
Generate sales leads and advise the head of Sales on the same
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication with customers
Provide accurate, valid, and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents
Resolve customer complaints via phone, email, mail, or social media
Inform customers of deals and promotions.
Execute all other assignments as will be directed by the manager
Key Skills & Qualification
Degree/Diploma in any related field
Computer literate with strong competence in MS Office Packages –including Excel, Access, Windows Professional, and PowerPoint.
Minimum 3 years relevant experience in managing Sales and Operations/Logistics, Distribution, and exposure in managing a Customer Service docket within an FMCG environment.