Summit Recruitment & Search
Marketing & Communications
Nairobi Full Time
Hospitality & Hotel
KSh Confidential
Job Summary
Our client, a leading wellness spa and gym is seeking to recruit a Customer Success and Digital Marketing Executive to be based in Karen, Nairobi.
Minimum Qualification:Bachelor
Experience Level:Mid level
Experience Length:3 years
Job Description/Requirements
He/She will be responsible for enhancing spa members retention, ensuring services are up to standard and brand marketing through digital platforms and marketing campaigns. The successful candidate must have a minimum of 3 years’ experience in a digital marketing, advertising and customer support at a management level. Ideal candidate must have a passion for fitness.
Key Responsibilities:
• Building and developing the quality of service from our fitness instructors.
• Improve member experience by interacting and understanding our member base, systems and processes and use this to improve member retention.
• Oversee all digital marketing and sales initiatives.
• Gather customer feedback such as compliments and areas of improvement to be relayed to coaches.
• Address and resolve member concerns as soon as they arise.
• Maintain clean, neat, and safe studios and ensure group exercise equipment are well-maintained.
• Build long term member participation and retention.
• Design and oversee all aspects of digital marketing including our marketing database, email, and advertising campaigns.
• Plan and manage social media platforms – Instagram, Facebook, TripAdvisor, Google etc. by curating helpful content and resources our clients can use to make informed buying decisions.
• Prepare accurate reports on marketing campaign’s overall performance to give insight into the effectiveness of our marketing strategy.
Qualifications:
• Bachelor’s degree in marketing or relevant field.
• Must have ability to resolve member problems and concerns effectively and professionally.
• Able to work professionally, collaboratively, and cross-functionally.
• Must have a minimum of 3 years’ experience in a digital marketing, advertising or customer support at a management level.
• Must have in-depth knowledge of various social media platforms, best practices, and website analytics.
• Good analytical and reporting skills with excellent attention to detail.
• Passion for fitness is an added advantage.
Monthly Gross Salary: Ksh. 100,000/= (Approx. USD) depending on individual skills and experience.
Career Level: Junior Level
Education: Bachelor’s Degree
Location: Karen, Kenya
Deadline: 4th November 2022
We endeavor to contact all our applicants, but unfortunately high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.